Refund and Returns Policy
Refund & Returns Policy
At Maison Kitsuné, we want every customer to have a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, you may request a return in accordance with the conditions below.
Return Period
We accept eligible return requests within 30 days of delivery. Items returned after this period may not be accepted.
Return Conditions
To qualify for a return, the item must be:
- Unworn and unused
- In its original condition
- Returned with original tags and packaging
- Free from damage, stains, or alterations
- Accompanied by your order details or proof of purchase
We recommend carefully checking your items before removing tags or using them.
Refunds
Once we receive your returned item, our team will inspect it. After the return has been approved, the refund will be processed to your original payment method.Processing times may vary depending on your bank or payment provider.
Exchanges
If you receive a defective, damaged, or incorrect item, please contact us as soon as possible. We will review your request and provide appropriate assistance, which may include an exchange or refund.
Return Shipping
Return shipping costs may apply depending on the reason for the return. If the item is defective, damaged, or incorrect, please contact our support team before sending it back.Original shipping charges may not be refundable.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong product, please contact us promptly. Include your order number and clear photographs of the product so our team can investigate the issue.
Contact Us
For any questions regarding returns, refunds, or exchanges, please contact Maison Kitsuné customer support:
Email: info@maisonkitsunevetements.fr
Please include your order number and a brief explanation of your request so we can assist you efficiently.